Colm Duff

Hospitality Standards Expert

Colm is an expert within the luxury global hospitality sector.  He has worked for over 30 years, both in a managerial capacity and senior advisory role, for some of the world’s leading hotels.  He possesses a unique depth and breadth of experience having led hospitality appraisal projects in many parts of the globe including China, Europe and the Americas.  His most recent position has been General Manager of Alborada Ocean Club, a large 3 star resort on the island of Tenerife (Spain). Appointed by the owner, Libra Group, to put a senior team together and steer it back towards profitability.

His competency is in diagnosing operational issues, assessing quality and critiquing the customer service experience within the context of improving brand and corporate culture.  He worked for Richey International for over 8 years, a bespoke US hospitality consultancy firm. This allowed him to interact with the leading hotel brands and design world-class standard operating procedures for companies such as Four Seasons, Mandarin Oriental, Six Senses and Shangri-la.

Colm’s background stems from having managed teams in both front-of-house and food and beverage departments in luxury hotels in London and New York such as Food and Beverage Control at Claridge’s and Assistant Manager at the Rosewood Carlyle New York. Before moving to New York he was Assistant Manager at the Capital Hotel in Knightsbridge, London, a boutique hotel known for its Michelin star restaurant.

He is a graduate of Westminster College London and Dublin’s Technological University hotel management programme.  He earned an MBA from the University College Dublin Graduate School of Business in 1998 and was awarded a Certificate in Asset Management from the Cornell School of Hotel Management in 2017.

Key areas of expertise

Areas of Expertise:

  • Food and Beverage Concepts
  • Tailoring the Customer Experience
  • Brand Integrity
  • Asset Management