Niamh O’Shea

Luxury Hotel Operations Specialist

Niamh O’Shea is a senior hospitality consultant with The Innovate Room with a proven and extensive career in the hotel industry.  As General Manager of the five-star Killarney Park Hotel over a 20 year period , Niamh gained experience in all aspects of hotel operations, finance management and commercial development which enables her to bring a wealth of deep sector specific knowledge to support client businesses.

As a business mentor and advisor Niamh works closely with owners and managers to develop customized strategies to drive growth in their business and enhance overall performance.  Her approach is based on a deep understanding of the needs and preference of today’s visitors and guests as well as the latest industry trends and best practices.

Niamh has a unique blend of strategic thinking, operational expertise and keen commercial acumen and is always looking for new ways to improve performance and achieve success for her clients. Niamh is currently assisting businesses with project development and management, change management, demand analysis, and optimizing operations to improve profitability.

One of Niamh’s greatest strengths is her ability to communicate clearly and effectively with people at all levels of an organisation.  She has a gift for building partnerships and collaboration across teams which help her clients achieve their goals.

Throughout Niamh’s career she has been a proactive member and contributor to a number of business networks such as IHF, ITIC, Killarney Chamber of Commerce and Skillnet Training Network.  Passionate about destination development, Niamh has worked on several committees both at a regional and national level, including most recently the Destination and Experience Development Plan for Killarney.



Key areas of expertise

  • Commercial Growth Strategies
  • Product & Destination Development
  • Developing Operational and Financial Plans